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Customer Experience News & Media

ICX Summit reveals the interesting times we live in

by Christopher Hall — director, ICX Association

Random acts of digital don't work anymore. Only 8 percent of customers believe retailers deliver a good customer experience. These are interesting times indeed…

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Does 4K even matter?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

4K resolution looks good on paper, but does it matter in the long run?

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How do you get employees to buy into interactive technology?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Brick and mortar retailers implementing interactive ordering options for customers need the full support of their employees for the solutions to be successful.

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3 keys to interactive digital signage solutions

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

When determining whether to integrate interactive elements into your digital signage, you need to consider content, cost and potential pitfalls.

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5 ways digital signage can improve employee engagement

There is no debating the economic benefit of employee engagement. Results include higher productivity, better employee retention, a positive, more creative…

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How to create an omnichannel experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Before any retailer can map out a strategy for a seamless omnichannel customer journey they need to understand its definition, avoid skipping important first…

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5 steps to choosing a digital signage manufacturer

by Daniel Waldron — Copywriter, Armagard Limited

A lot hinges on choosing a digital signage manufacturer to meet your project's goal. Your job is probably one of them, which is why selecting a digital signage…

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Retailers use interactivity to build better customer experiences

If a retailer doesn't create a satisfactory customer experience, including in-store e-commerce options, shoppers will take their wallets elsewhere. Several…

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Digital signage at the pump: a consumer's perspective

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Digital signage at the pump can be a great boon for a gas station's business, but there are a few pitfalls to such a tool as well.

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Canadian pharmacy selects Dot2Dot Communications for digital signage network

June 2, 2017

PharmaChoice, a Canadian pharmacy, has selected Dot2Dot Communications Inc. to install a digital signage network at its locations. Dot2Dot will deploy its…

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Clear Channel Airports inks five-year partnership with Aeropuertos Dominicanos

May 26, 2017

Clear Channel Airports, a brand division of Clean Channel Outdoors Americas, has signed a five-year partnership deal with Aeropuertos Dominicanos to deploy…

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5 digital signage future trends set to change the market

by Egor Belenkov — CEO, Kitcast

In the future, digital signage will be smarter, trickier and more personalized, and that's just the beginning.

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Jack in the Box Selects Hughes for Its Nationwide Next-Generation Network

Quick service restaurant Jack in the Box and its Qdoba Mexican Grill subsidiary have selected Hughes Network Systems, LLC (HUGHES) the world's leading provider…

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Felbro Displays builds QSR kiosk with BrightSign media player

May 19, 2017

BrightSign has teamed up with Felbro Displays to design a QSR self-serve kiosk. The kiosk features a BrightSign XT1143 digital signage media player, according…

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Hacked digital signage displays porn in Union Station

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Commuters at Union Station got a little more than they asked for when a recently installed display began to play porn videos.

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Digital signage top 5 stories: April edition

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Digital signage came driving through the restaurant industry last month, as readers devoured stories about McDonald's, Dunkin' Donuts, Dairy Queen and Subway.

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5 pitfalls to avoid when deploying digital signage

After implementing more than 200 networks, we've fallen down a few holes and tripped over some bumps. But you don't have to. Just listen to what we've learned…

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IBM study finds current in-store and digital experiences fail to improve customer experience

May 11, 2017

An IBM study reveals current digital experiences in stores fail to improve customer experience. IBM surveyed 507 brands in 25 countries and found that the…

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IoT proving valuable in driving customer experience and operational efficiency

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Advanced developments in Internet of Things technology is providing retailers a slew of benefits, from faster product replacement to product performance, and…

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Videotel launches interactive digital signage solutions

May 8, 2017

Videotel has launched a variety of interactive solutions, such as the PUSH digital signage solution, designed with a VP71XD media player, inter play harness…

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