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We're Not Your Typical Hardware Manufacturer

Decision-makers face the pressures of choosing from a sea of manufacturers’ devices for various projects to fulfill and hope that they last “forever.” However, being recommended a particular product is essential; it’s the connection between the OEM and partner that can develop into a long-term professional relationship.

Photo: AOPEN Inc.

December 1, 2021

Our last few posts have spoken mainly about the products, services, and, most importantly, solutions that AOPEN can provide for our clients and partners. We'll focus on why many of our customers like to work with AOPEN America instead of focusing on hardware. There's a reason we've been in business for over 25 years!

But first, let's get this statement out of the way: AOPEN Devices have the lowest failure rates in the industry. How? See a quick VOD of our Mini PC Design from our Solutions Engineer, Miles Schofield.

Now, let's go below the surface and focus on what matters; our team!

Our sales team consists of a group of consultants that treat every opportunity, project, client, and partner with equal importance. Many companies provide what the customer is asking, which is OK on a certain level. But from AOPEN's perspective, the start of the initial conversation is an opportunity to develop the relationship on the right step, resulting in a trust that can last as long as our devices (spoiler alert: it's a long time!).

Cross-functional problem solving is a methodology that is second nature within the AOPEN walls. With many ongoing parts in constant motion, virtually all teams of AOPEN are in a continuous conversation. From logistics determining lead times and availability, business units collaborating for recommended products, to brainstorming group sessions where all eyes view the opportunity to ensure insight is provided at all angles.

From a high level, it's these intangibles that create a solution that is specific to one's needs:

building the relationship and evolving into a partnership
treating team members and partners/customers as high priority vs. a checkbox on a list
having an open environment where everyone can speak up and provide insight

Of course, for more information and to speak with one of our consultants, be sure to reach out to us!

Included In This Story

AOPEN (An Acer Group Company)

AOPEN is an Acer Group company that specializes in small form factor commercial, medical, and industrial computing, as well as touch display technology for digital signage, kiosks and POS solutions as a leading global hardware manufacturer.

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