Features
Steven King to talk future of AI-powered automation at Self-Service Innovation Summit
by Sandra Carpenter — Editor, Networld Media Group
Steven King is a keynote speaker at the Self-Service Innovation Summit, where he will discuss how AI-powered robots are revolutionizing industries. The summit…
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Self-Service Innovation Summit: Driving profitable self-service retail in high-traffic locations
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A panel talk, “Self-Service Retail: A Profitable Path to Growth in High-Traffic Locations,” will offer expert insight at the Self Service Innovation Summit…
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How AI and voice-speech interaction is transforming kiosk customer experience
by Daniel Brown — Editor, Networld Media Group
AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…
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Microsoft woos digital signage providers with AI-fueled, omnichannel workplace strategy
by Daniel Brown — Editor, Networld Media Group
I received a firsthand look into Microsoft's big AI strategy, including Copilot AI, integrated workplace software stacks, and omnichannel communications…
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SLD chief shares digital signage strategies for banks, retail
by Daniel Brown — Editor, Networld Media Group
The Digital Signage Today podcast has marked its first live episode at the ICX Summit, featuring a live onstage interview with J.P. Lacroix, president at SLD a…
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Building customer loyalty with rewards that matter
by Daniel Brown — Editor, Networld Media Group
The 2024 Interactive Customer Experience Summit included a panel entitled “Building customer loyalty with rewards that matter.” Each panelist shared their…
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CX executive roundtable highlights CX innovations, future trends at ICX Summit
by Daniel Brown — Editor, Networld Media Group
At this year's ICX Summit, hosted in Charlotte, North Carolina by Networld Media Group, a roundtable discussion featuring industry leaders in customer…
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Finalists named for 2024 Automation and Self Service Awards
by Sandra Carpenter — Editor, Networld Media Group
The winners will be honored during an awards presentation on Dec. 10 during the upcoming 2024 Automation and Self Service Summit.
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Emerging technologies revolutionizing the shopping experience
by Daniel Brown — Editor, Networld Media Group
AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…
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ICX Summit: Inclusivity is all about making the store welcoming to customers, employees
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An inclusive customer experience must also reflect an inclusive workforce experience, according to panelists at the recent ICX Summit held in September.
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11 top digital signage software providers for 2025
by Daniel Brown — Editor, Networld Media Group
Finding the right software provider is one of the most important decisions you'll make when deploying digital signage in your business. This list of leading…
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4 rules for crafting an exceptional online experience
by Daniel Brown — Editor, Networld Media Group
Four rules for exceptional online experiences from the ICX/BCX summit in Charlotte, North Carolina, hosted by Networld Media Group.
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Dirty Dough franchisee taps Hughes for digital signage
by Daniel Brown — Editor, Networld Media Group
Tina Pipkin, franchise owner at Dirty Dough Cedar Rapids, shares insights on implementing Hughes digital signage in her operation. Includes insights from Mike…
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NYC bus driver reacts to being featured in recent StoryCorps, LinkNYC digital signage campaign
by Daniel Brown — Editor, Networld Media Group
StoryCorps, a non-profit aiming to preserve and promote stories of regular Americans, recently partnered with LinkNYC in a "NYC Stories" campaign featuring…
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ICX Summit: Tapping customer feedback to drive retail wins
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in…
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ICX Summit: The power of customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in…
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Quantum Credit Union enlists Watchfire in digital transformation
by Daniel Brown — Editor, Networld Media Group
Quantum Credit Union partnered with integrator Luminous Neon and Watchfire Signs in its digital signage transformation project this summer. We reached out to…
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ICX Summit: How sustainability plays into the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience.
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ICX honors 5 Elevate Award winners at 2024 ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.
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The Clayworks unveils Watchfire partnership for digital transformation
by Daniel Brown — Editor, Networld Media Group
Rick Staab, president and CEO at Disability Supports of the Great Plains, describes the non-profit's recent partnership with Watchfire and integrator Luminous…
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