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Customer Experience News & Media

Welcome to the opportunity (and challenge) of digital signage

The digital signage industry is at a historic inflection point — declining equipment prices, ubiquitous connectivity, new hardware, and advances in predictive…

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Digital redesign debuts at Primark store in Madrid

November 11, 2015

Squire, a U.K.-based creative content studio, and Dalziel & Pow, an independent agency that represents brands worldwide, recently announced that they partnered…

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ICX Symposium: How the IoT is creating responsive retail

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to a successful interactive customer experience, today's businesses must focus on finding a balance — there is often a big mismatch between a…

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Sometimes there is such a thing as a free lunch

by Bradley Cooper — Editor, Connect Media

Normally there's no such thing as a free lunch, but a digital signage display in downtown Madrid recently gave out free lunches to people who could create…

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AR digital signage kiosk goes to the Smithsonian

November 5, 2015

Augmented reality and natural UI developer Zugara's augmented reality patent for virtual dressing room technology recently was selected by the U.S. Patent…

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ICX Symposium: Maximizing the value of digital signage

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The customer experience is no longer as much about product, price and promotion as it is about place, process and people — and digital signage can help brands…

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ICX Symposium: Interactive customer experience = emotional customer journey

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Today’s interactive customer experience is morphing quickly into an emotional consumer experience — and while technology is obviously a necessary part it's not…

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Newark airport hotel lands digital signage flight info displays

November 3, 2015

The 191-room Holiday Inn Newark Airport, across from Newark Liberty International, recently installed the FlyteBoard airline information display by Flyte…

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ICX Symposium: Data is driving the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Data is driving customer engagement, and there is a wealth of tools an enterprise can use to collect, assess and analyze data to enhance its interactive…

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Health care kiosk shares patient stories

November 3, 2015

Research suggests that when going through an illness it is helpful to hear other patients' stories and share your own story. One company is attempting to…

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The digital signage evolution of 'techorating'

by Christopher Hall — w, t

Decorating with technology such as digital signage, also known as 'techorating,' is fast becoming a go-to feature of public spaces and commercial interiors.

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ICX Symposium: 'The future is already here; it's just not evenly distributed yet'

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A tidal wave of disruption is rushing across every industry at the intersection of technology innovation and changing consumer expectations, and today's…

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Canada's largest automotive accessory retail chain turns the key on digital signage

October 29, 2015

ScreenScape Networks Inc., announced that it has been selected by Action Car & Truck Accessories, Canada's largest automotive accessory retail chain, to power…

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ICX Association kicks off Symposium series in Atlanta

October 27, 2015

The two-day event aims to help B2C brands prepare for the next generation of computing technology, which promises to deliver the capability to engage and…

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ICX Symposium: Maximizing the value of digital signage

by Scott Slucher

The ICX Symposium in Atlanta, which kicks off today, includes a session featuring digital signage guru Lyle Bunn on maximizing the value of digital place-based…

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Will McDonald's be the catalyst for the next era of retail disruption?

by Emily Carroll — Marketing Manager, Prendi Pty Ltd

Is McDonald's the catalyst for disruption in the fast food and retail industries alike? According to this digital signage blogger, the latest disruption in…

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Digital signage is the new face of retail

From the exterior of the store through to the checkout, retailers need to create an immersive and personalized shopping experience, and digital signage can…

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NBA's Orlando Magic deploys hybrid IPTV, digital signage solution

October 26, 2015

VITEC, a worldwide provider of advanced video encoding and streaming solutions, recently announced that the NBA's Orlando Magic have installed its IPTV Sports…

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AT&T flagship store's interactive tech going nationwide, starting in Texas

October 26, 2015

AT&T's new store in Lubbock, Texas, has been designed so customers can explore and interact with the latest technology via digital signage and interactive…

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Nevada hospital gets digital signage checkup

October 23, 2015

Northeastern Nevada Regional Hospital in Elko, Nevada, recently installed digital signage screens throughout the hospital as part of its effort to 'continually…

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