News & Media From Judy Mottl
ICX Association leader talks trends, innovations and goals
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Christopher Hall, ICX Association director, gives his perspective on customer experience trends, association goals and what's on the agenda for the upcoming…
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IoT, customer-facing robots and VR among topics to be discussed at 2017 ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The annual conference, which draws hundreds of customer experience leaders and innovators, is June 5-7 in Dallas and features a range of interesting sessions…
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Colleagues pay homage to editor James Bickers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
James Bickers, founding editor of Digital Signage Today and Retail Customer Experience, is remembered as creative, passionate, enthusiastic, talented, but…
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Can the Internet of Things boost customer experience?
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The IoT is building up a lot of hype, but it is still unclear how it will improve customer experience. Panelists at the CONNECT Mobile Innovation Summit last…
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Amazon, Great Clips share advice for developing a best-in-class mobile, digital experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to creating a best-in-class mobile and digital experience for the retail consumer it’s about testing and learning, adjusting to new form factors…
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IoT remains early stage tech in boosting customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Defining Internet of Things as intelligent interaction between humans and things to exchange information is easy enough, but assessing how and where IoT is…
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10 things retail leaders will take away from the Interactive Customer Experience Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Interactive Customer Experience Summit, being held June 1-3 at the Four Seasons Resort and Club Dallas at Las Colinas, is one of the top ICX industry…
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Restaurant, retail customer experience leaders headline ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…
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See's Candy offers taste of history with digital signage at SF Int'l Airport
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
See's Candy digital signage lets airport shoppers see into the company's history in an engaging and interactive way.
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ICX Symposium: How the IoT is creating responsive retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to a successful interactive customer experience, today's businesses must focus on finding a balance — there is often a big mismatch between a…
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ICX Symposium: Maximizing the value of digital signage
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The customer experience is no longer as much about product, price and promotion as it is about place, process and people — and digital signage can help brands…
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ICX Symposium: Interactive customer experience = emotional customer journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today’s interactive customer experience is morphing quickly into an emotional consumer experience — and while technology is obviously a necessary part it's not…
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ICX Symposium: Data is driving the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Data is driving customer engagement, and there is a wealth of tools an enterprise can use to collect, assess and analyze data to enhance its interactive…
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ICX Symposium: 'The future is already here; it's just not evenly distributed yet'
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A tidal wave of disruption is rushing across every industry at the intersection of technology innovation and changing consumer expectations, and today's…
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