News & Media From Judy Mottl
Fun.com leader shares customer experience, engagement strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovator podcast, Dianna Lyngholm, director of creative services and e-commerce at Fun.com, talks with…
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ICX Summit keynote: Customer engagement drives big shoe brand success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…
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ICX Summit celebrates 8th year this September
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.
read nowCharleston Shoe Company founder talks customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Neely Woodson Powell shares with RetailCustomerExperience.com editor Judy…
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Veteran Affairs CX leader talks customer service strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
John Boerstler, chief veterans experience officer at the Veterans Experience Office in the Department of Veterans Affairs, shares the strategy his office takes…
listen nowWayfair VP talks retail AI trends, challenges
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Wayfair isn't limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy.
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ICX Summit celebrates 7th year with September event
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.
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Savory Restaurant Fund leader talks creating loyal customers, raving fans
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…
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White Castle, Del Taco, Verizon offer insight on creating a virtual experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…
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Under Armour, Behr Paint, Mall of America leaders share how pandemic is impacting CX strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Four top retail leaders involved in digital, marketing and customer experience strategies shared how COVID-19 impacted their companies, and how they pivoted to…
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Domino's digital retail innovation leader on embracing change
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amber Gadsby, Domino's director of digital retail innovation, shared insight on how the pizza brand is continually driving innovation within the organization…
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DOOH drives money to self-service
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Leaders from the Redbox, Coinstar and Five Star Food Service, which are adopting digital out of home media technology, shared insight on their unique…
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Webinar offers expert insight on digital display design, content best practices
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Omnivex digital designer Rich Archer shares his expertise on creating compelling and engaging digital display content and design.
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Don't miss: Live webinar focuses on the digital screen strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers, in the quest to grab customers' attention and engage, need to know if digital screens are doing a good job as content placement, data and design are…
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How AR, VR, XR can deliver world-class customer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
What's the real benefit of VR and AR, and how can you combine them to create XR experiences? Vntana CEO Ashley Crowder shared insights on these topics and more…
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Experience is king
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
AREA15 CEO Winston Fisher is passionate about retail development and delivering immersive experiential experiences through AR and storytelling. He shares his…
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A look at the highlights of 2019 ICX Summit/CONNECT: The Mobile CX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The 2019 ICX /CONNECT: The Mobile CX Summit, which took place in June in Dallas, Texas, drew hundreds of retail, technology and brand leaders seeking insight…
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Taco Bell delivers interactive digital experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Taco Bell's digital journey boasts a clever and concise name: All Access. But its definition and reach defy its moniker as it's about giving guests at its…
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How to create an omnichannel experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Before any retailer can map out a strategy for a seamless omnichannel customer journey they need to understand its definition, avoid skipping important first…
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IoT proving valuable in driving customer experience and operational efficiency
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Advanced developments in Internet of Things technology is providing retailers a slew of benefits, from faster product replacement to product performance, and…
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