Display Technology

Exterity installs IPTV system at large Washington state hospital

Provided

December 14, 2021

Overlake Medical Center, a 350-bed, non-profit regional hospital in Bellevue, Washington, has installed an Exterity IPTV system to improve the patient experience and manage the hospital's in-house video requirements, according to a company press release.

The system is part of Project FutureCare, an upgrade and refurbishment project at the healthcare facility. The budget for the five-year project is set at $250 million.

FutureCare features a 240,000 square-foot tower which opened in February 2021. This facility has a concourse-style drop-off and wayfinding, while also offering larger, single-patient rooms.

"We evaluated our legacy video system — largely coaxial-based cable TV — and realized it didn't support the in-room entertainment experience we wanted to offer our patients," Jeni Connelly, IT senior project manager at Overlake, said in the release. "The New East Tower project gave us a chance to change that for the better. We decided to opt for a state-of-the-art IPTV system as we felt it would be the ideal solution to address our 'patient experience' quandary, as well as service the full array of our day-to-day video needs."

The IPTV system needed to consolidate 350 patient rooms — as well as common areas and a videowall in the entrance lobby — onto a single network, which is centrally managed and supervised. The hospital also hoped to upgrade the existing cable TV system to include video-on-demand (VoD) services.

Neurilink, based in Boise, Idaho, was chosen as the AV systems integrator for the project and started work in March 2020. The company worked with Exterity to design the IPTV system.

Each of the patient rooms contains a hospital-grade display and the menu is navigated with the 'nurse call' pillow-speaker remote.

"This was our first experience of working with Exterity and I can't speak highly enough of the team there," Laura Moorhead, senior account executive at Neurilink, said in the release.