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Employees tune out when workplace communications not actionable

Photo: Korbyt

May 19, 2026

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When it comes to workplace communication employees turn out when the communication is not actionable, not trusted, or repetitive across channels.

That is a top finding of a Korbyt study, '2026 state of Workplace Communications,' revealing how employees receive, trust and act on internal communications.

Conducted in partnership with Reworked, the study surveyed 1,175 full-time U.S.-based employees at organizations with 50-plus employees, according to a press release.

While roughly half of employees say the amount of communication they receive is "about right," a significant portion still report tuning out messages due to lack of clarity, relevance, and channel overload.

The findings suggest that the challenge facing organizations is not how much they communicate, but how effectively those messages are delivered and understood.

"Organizations have spent years trying to solve workplace communication by adding more channels and more messages," Travis Kemp, VP product management at Korbyt. "What this research shows is that employees aren't asking for more communication, they're asking for better communication. Clarity, relevance, and trust now matter more than volume."

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