Exclusive: De-mystifying Gen Z with data — E.J. Kritz introduces breakthrough study

by Daniel Brown — Editor, Networld Media Group

Other than "AI," perhaps no term dominates discussions in business and technology as much as "Gen Z;" from hype cycles heralding the largest consumer group in…

How AREA15 leverages data to lift the customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on 'Leveraging Data to Improve the Customer Experience and Journey' at the…

ICX Association names Elevate Award winners

September 22, 2020

The Interactive Customer Experience (ICX) Association presented its annual Elevate Awards during a livestream earlier today.

ICX Summit postponed till June 2021

September 2, 2020

The Interactive Customer Experience Summit has been postponed until June 2, 2021 due to travel restrictions related to COVID-19. The rescheduled event will…

ICX Summit exhibitors display tech innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

One of the highlights of this year's ICX Summit in Dallas was the wealth of innovation on display at the ICX Discovery Zone, where attendees received hands-on…

Storytelling is key to boosting customer experience and profit

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The most common tendency with retailers is to simply give the facts about a product or service without really telling a story about them. Panelists at the ICX…

ICX Association extends entry deadline for annual Elevate Awards

March 14, 2017

Nomination deadline for the Association's annual awards has been extended to April 3.

Digital signage veteran Linda Hofflander joins Agosto as company launches Skykit

June 28, 2016

Agosto Inc, a tier 1 premier Google for Work partner, has launched Skykit, a born-in-the-cloud digital signage content management system, according to a…

10 'Big Ideas' from ICX Summit 2016

by Christopher Hall — w, t

Take a run through this Top 10 list of some of the most thought-provoking and attention-grabbing ideas highlighted at the recent Interactive Customer…

Calculating the ROI of immersive experiences

by Scott Slucher — Account Executive, Networld Alliance

When we think of immersive experiences, we tend to think of the BIG ones, like Disney World, where every detail has been designed to maximize our emotional…

ICX Association kicks off Symposium series in Atlanta

October 27, 2015

The two-day event aims to help B2C brands prepare for the next generation of computing technology, which promises to deliver the capability to engage and…

ICX Symposium: Maximizing the value of digital signage

by Scott Slucher

The ICX Symposium in Atlanta, which kicks off today, includes a session featuring digital signage guru Lyle Bunn on maximizing the value of digital place-based…

ICX Symposium: Buying into retail's emotional economy

The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX…

ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of…

ICX Symposium: The future of customer experience is coming fast

by Christopher Hall — w, t

With the Interactive Customer Experience Association set to host 'Inflection Point: The Future Tech of Customer Experience,' aimed at getting B2C brands ready…

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

by Christopher Hall — w, t

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…

ICXA now accepting nominations for 2015 ICX Excellence Awards

May 15, 2015

The Interactive Customer Experience Association is now accepting nominations for its Industry Excellence Awards, meant to honor the best self-service, digital…