CX Innovators Podcast

San Jose Sharks CX leader talks strategy, shares insights

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks with RetailCustomerExperience.com editor Judy Mottl about customer experience strategy across the company's portfolio of brands.

Image: Willie Lawless/Networld Media Group

September 3, 2024

In the latest episode of the CX Innovators podcast, Stacy McGranor, director of CX strategy for Sharks Sports & Entertainment, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the company, whose portfolio of brands includes the NHL team San Jose Sharks, approaches customer experience and why the guest is always top of mind.

Sharks Sports & Entertainment's portfolio also includes the SanJose Barracuda of the American Hockey League, the Sharks Ice Family of Rinks, the SAP Center at San Jose and the Tech CU Arena.