Customer Experience

Zappix launches self-service solutions for holiday season

Photo: iStock

December 3, 2021

Zappix, a visual self-service solutions provider, has expanded its implementations with business partners by launching more than 10 brands in multiple markets for the holiday season, according to a company press release.

The company's partners largely deploy its Visual IVR solution for customer self-service. When callers connect with an IVR equipped with the Visual IVR solution, they are provided with an option to use self-service. When they choose it, the caller receives a text message with a link to the Visual IVR. The customer then resolves the reason they called using their mobile phone.

"We're excited to expand our relationship with our existing partners and deliver innovative digital solutions to more consumers," Yossi Abraham, president, Zappix, said in the release. "Our partners understand the critical role self-service and automation play in today's customer experience landscape, and we are glad they have chosen Zappix to provide these experiences."

The new brands deployed various solutions, including roadside assistance and retail and e-commerce use cases. Zappix, founded in 2011, is based in Burlington, Massachusetts.