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Vizolution launches video, telephony solution

Vizolution has launched a new video and telephony solution called vVid that is fully integrated with its yScreem screen-sharing solution.

April 19, 2016

Vizolution has launched a new video and telephony solution called vVid that is fully integrated with its yScreem screen-sharing solution, according to a company press release.

The combined product enables a customer to both see and speak with a remote agent who can display information, explain information using images and share documents. The product is primarily focused on high-touch customer advice processes in sectors such as mortgages, investments, pensions, energy, and telco. It enables customers to have a face-to-face interview via remote technology in a secure environment.

"One of the overarching goals for businesses today is to find a way to more fully engage with their customers in a way that duplicates the quality of a face to face meeting," said Bill Safran, Vizolution CEO. "The addition of vVid video to the market leading vScreen screen sharing solution allows telephony agents to enhance the customer experience by allowing both parties to see each other while engaged in a customer journey. This provides all of the benefits of a face to face meeting with the speed, convenience and cost of telephony."