News

Visix announces new Client Services initiative

November 3, 2010

Digital signage software provider Visix Inc. recently announced a new Client Services initiative, offering an array of new and improved services to enhance the customer experience before, during and after their adoption of the company's technologies.

"We recognize that our customers want more than a box of software from us," Visix president Sean Matthews said. "Many of them don't have the experience or knowledge to fully realize the breadth of what they can accomplish with digital signage, or they simply don't have the resources to meet all of their needs. This new initiative is meant to educate and guide clients through the adoption process and over the life of their digital signage efforts."

Tonya Dennis remains director of Client Services, a role she has held since May of 2008, but her position has been revised to focus on growing business opportunities by delivering new software adoption techniques for a better customer experience, the company says. Dennis is responsible for software configuration, and implementation and training, as well as brand consulting and creative services.

"We've been a service-focused company from the start," Dennis said. "By reconfiguring our services, we're hoping to grow relationships with our clients so that they can consider us a part of their digital signage team instead of just a product vendor. We believe our new consulting and creative services are the best way to increase the value of those relationships as our clients see clear, measurable improvements in their digital signage communications."

Technical Support has been separated from the Client Services Group, and Brian Danforth has been hired as the new software support manager. Danforth has been in the customer support industry for more than 12 years and is certified by HDI as a helpdesk manager, service strategies. He will manage both the internal help desk and external customer support for Visix. Danforth will ensure that support requests are addressed quickly with a focus on quality, and use customer surveys and productivity statistics to coach Visix support staff and make ongoing process improvements, the company says.