Customer Experience

LG Business Solutions debuts CLOi GuideBot for customer service

Provided

June 9, 2022

LG Business Solutions USA has introduced the company's first multi-purpose customer service robot, the LG CLOi GuideBot, which is designed to provide wayfinding, enhanced security, advertising opportunities and data on interaction times and usage, according to a company press release.

The robot's digital face, responsive voice activation and two large touch screens are designed to improve the customer experience from museums and convention centers to movie theaters and hotels.

LG also has the LG CLOi ServeBot, an autonomous indoor delivery robot that carries and delivers food, goods and supplies.

"The GuideBot is the latest addition to the LG CLOi family of autonomous service robots, and it's the first to tackle complex user interactions like answering voice questions, accompanying guests to their destination and tracking how many times a motion-activated advertisement is displayed in a day," Jeffrey Weiland, B2B robotics team leader at LG Business Solutions USA, said in the release. "This robot can greet, inform and entertain customers in a variety of settings and situations, from museum exhibits and movie theaters to corporate offices and hospitals, all while gathering valuable data on usage that can be used to streamline operations and improve customer experiences."

The LG CLOi GuideBot stands just under five feet tall and has a 9.2-inch LG LCD "face" display. Using a microphone, 3D camera and 18 sensors including light detection and ranging, time of flight, magnetic bumpers and an Inertial Measurement Unit, the robot can navigate busy spaces and react to approaching users with visual and auditory effects.

The LG CLOi GuideBot offers language support for English, French, Spanish, Chinese, Japanese and Korean. The robot is currently compatible with Hanwha, Platbread, Mindslab and Clobot solutions.