Software
IMS Technology joins SyncPro's platform for remote AV management
January 27, 2021
SyncPro, a IoT remote management company, has announced IMS Technology Services has joined its community of CloudOS-connected integrators. Now, IMS can remotely monitor and troubleshoot its installations with SyncPro's managed services platform, according to a press release.
IMS already monitors the health and performance of its AV projects, but with the CloudOS it will now be able to extend its reach across the larger AV ecosystem, rather than being limited to certain components.
"SyncPro provides us with a manufacturer-agnostic system that gives us quick access to digital signage, UC and professional audiovisual equipment for the first time," Gary Schellhas, quality assurance manager, IMS Technology Services, said in the release. "SyncPro offers direct integrations with messaging platforms and ticketing systems and an open API that immediately connects us to the dashboards that push data to CloudOS. This not only gets us online much faster, but helps us maximize system uptime for our clients and understand how they use their AV systems. We are no longer weighed down by the custom programming of proprietary systems."
