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Glasgow Airport lands trio of digital signage 'Virtual Assistants'

Tensator Group today announced that Glasgow Airport has unveiled the latest additions to its team in the form of three new Tensator Virtual Assistants. Tensator said its digital signage solutions use the latest technology to project an image, creating the illusion of a real person in full Glasgow Airport uniform.

September 1, 2015

Tensator Group today announced that Glasgow Airport has unveiled the latest additions to its team in the form of three new Tensator Virtual Assistants. Tensator said its digital signage solutions use the latest technology to project an image, creating the illusion of a real person in full Glasgow Airport uniform.

Two of the units are positioned in the airport's security area and convey safety messages to passengers, including how to carry liquids and what items are prohibited in hand luggage. The third Tensator Virtual Assistant is based at the U.K. border at International Arrivals and assists people with the new e-border gates.

"At Glasgow Airport, we put our passengers at the heart of our operations," said Amanda MacLellan, terminal operations manager at Glasgow Airport, in the announcement, "and we are always looking at new ways to improve the customer experience. Our new Tensator Virtual Assistants are a fantastic addition to the terminal team, and they offer advice and information to travelers as they pass through the terminal. Initial feedback shows that first-time flyers find them particularly useful as they embark on their airport experience and head through the central search area."

According to Tensator, an estimated 8 million-plus passengers will see the new Tensator Virtual Assistants and hear their messages this year.

Tensator Virtual Assistants have been deployed of the world's busiest airports, including Dubai International, London Heathrow, Madrid, Boston Logan and Miami International.

 "A more efficient airport experience has clear benefits for both passengers and staff," said Ajay Joshi, head of media and technology solutions at Tensator Group, in the announcement. "We know from previous installations that the Tensator Virtual Assistant has helped to dramatically speed up the security process. It offers a more innovative way to convey messages to both first time and frequent flyers, while freeing up staff resources to focus on other important elements of the passenger journey."