Restaurants

ConverseNow, OrderSolutions help restaurants with AI order platforms

Through ConverseNow, restaurants can use AI voice robots like Becky and George to assists customers during calls. Provided

March 23, 2022

ConverseNow, a voice AI technology platform for restaurants, and OrderSolutions, a restaurant call center in the U.S., are partnering to help restaurant owners maximize a voice ordering channel with a solution that helps deploy staff more effectively, according to a company press release.

The partnership provides an AI/live agent ordering solution that is flexible for restaurants and their guests. Whether speaking with an AI-powered virtual voice assistant or a live agent, guests are guided through the order process. At the same time, restaurants receive the information needed to complete each order.

"OrderSolutions has built a phenomenal business and infrastructure serving some of the most recognized brands in the restaurant industry who have benefited from outsourcing their voice call business functionality," Vinay Shukla, co-founder, and CEO of ConverseNow, said in the release. "Adding an AI assistant component to this offering allows service to become even more efficient. Working with OrderSolutions expands our offering to restaurant chains by a factor of tenfold. By allowing our teams to handle voice orders, we allow our customers' teams to focus on fulfillment and in-person customer service."

ConverseNow AI agents replicate natural human dialog to gauge customer sentiment and guide conversations. They can detect nuances and predict ordering behaviors, as well as increase revenues by upselling items based on contextual data and information available to them in real-time. When a guest prefers human interaction or when complicated situations arise, the agents at OrderSolutions can take on a conversation without guests having to start their order over again.

"We are extremely excited to partner with ConverseNow. By combining our respective expertise, we will make a significant impact on the restaurant industry as it adapts to the new business environment over the coming years," Nick Tubis, CEO and founder of OrderSolutions, said in the release. "Our strategic focus is driving revenue by increasing average checks and ensuring we capture all orders by eliminating missed calls. We spent a lot of time looking at the best-in-class technology to help achieve these goals and ConverseNow stood head and shoulders above competing solutions."