Software
Visix releasing client support portal to streamline services
July 14, 2021
Visix, a digital signage producer, will launch a client support portal through Freshdesk to provide better customer support, according to a company press release.
The company has also chosen Microsoft Azure Cloud Services for its revamped, cloud-based digital signage platform.
"We looked at Amazon AWS and Google Cloud, but ultimately, Azure offers the level of platform integration and scalability that our clients need for their digital signage systems," Sean Matthews, president and CEO of Visix, said in the release.
Azure was chosen because of its load-balancing architecture that supports digital signage deployments, according to the release.
"With Microsoft Azure, we have a trusted platform that can easily support forward-thinking applications as Visix continues to grow its reach in the digital signage marketplace," Trey Hicks, chief sales officer for Visix, said in the release. "And we're excited Azure's global reach will benefit our multinational clients."
Freshdesk powers the updated client support portal and gives customers a streamlined platform to submit, search and view support tickets and solutions.
"Our commitment to a superior customer experience demanded a better support platform," Jill Perardi, director of professional services for Visix, said in the release. "The new portal not only guarantees a smoother, more satisfying experience for clients, it also improves visibility and workflows for our team to solve customer issues faster."
The platform also offers flexible log in options to access the site with a choice of using email, Google, Facebook or Twitter credentials. Support tickets are created automatically from email requests to the support team and clients can view their tickets, as well as access to FAQs and solutions.
Visix, located in Peachtree Corners, Georgia, was founded as Tech Electronics in 1980. The company shifted to digital signage and changed its name to Visix in 2006.
