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Virgin Entertainment, Delta and Ricoh to speak at ‘09 Digital Signage Show
January 21, 2009
LAS VEGAS — Educating audiences on the techniques, technologies, complications and solutions emerging from both the self service and digital signage arenas, KioskCom Self Service Expo and The Digital Signage Show have announced the keynote and session rosters for this year's co-located events taking place at the Mandalay Bay Convention Center in Las Vegas.
The conference will take place from May 6-7, 2009. It will be a workshop addressing digital signage project planning, deployment, success and supplier capabilities.
Designed to help businesses plan for all phases of their customer-facing technology deployment from pre-launch strategy to budgeting and measuring ROI, organizers combined The Digital Signage Show and KioskCom Self Service Expo to provide attendees with all of their technology solutions under one roof.
"In addition to significantly cutting costs and improving business efficiencies, ensuring customer satisfaction is now more crucial than ever to a company's success," said Lawrence Dvorchik, General Manager of the events. "Customer-facing and engaging technologies like self-service kiosks and digital signage are increasingly being implemented all over the world and our shows are helping to bring buyers and suppliers together to make that happen."
With representatives from industries including retail, finance, hospitality, tourism, healthcare, government, gaming, entertainment, and restaurants, attending annually, organizers continue to present an equally diverse keynote speaker offering with each passing year.
Opening the 2009 shows on Wednesday, May 6 will be Robert Fort, CIO and VP of Information Technology for Virgin Entertainment Group. Fort's presentation, Efficiencies Through Customer-Facing and Customer-Engaging Technologies, will shed light on how Virgin uses CFTs to improve both employee productivity and customer satisfaction.
Joshua Weiss, managing director of Web and Self Services for Delta Air Lines, will present Thursday morning's keynote with a presentation entitled, "Full Service Self Service." The presentation will showcase how self-service at Delta Air Lines has evolved into a far-reaching, multi-channel, multi-lingual strategy that aims to put the customer in control of their travel experience. Weiss also will discuss how Delta has advanced the adoption of self-service technology through product development, application redesigns and facility changes.
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