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T-Mobile UK using Omnivex digital signage software in call centers

February 9, 2011

Digital signage software provider Omnivex Corp. today announced that British cellular telecommunications provider T-Mobile UK is using Omnivex software in its call centers in the United Kingdom. The system displays the current status view of the call center metrics in addition to other pertinent information.

According to the announcement, T-Mobile UK was looking for a solution to help communicate a wide range of information in varied formats to its customer-support staff in its call centers in the United Kingdom. The company also wanted to use the digital signage to improve the working environment for their customer support staff as a whole. It selected Omnivex software to manage the digital signage system, which consists of 33 large format digital displays within each of the three call center locations.

Omnivex Certified Reseller proAV Limited brought all aspects of the project together. "Omnivex software was able to display a varied format of data in a way that T-Mobile UK deemed key in its customer support staff providing the correct levels of customer satisfaction to its customers," Dan Phillpot, video communication specialist at proAV, said in the announcement.