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LG, IGEL cloud upgrade provides relief to New York health care provider

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July 19, 2021

Kaleida Health, a health care provider in western New York, has chosen IGEL and LG cloud services to boost digital software and hardware for its clinicians and back-office support staff, according to a company press release.

"IGEL is hardware agnostic, stable and has a small footprint based on Linux OS. Next, IGEL offers a great management platform, the IGEL UMS, for both on-site users and remote access," Kevin Conable, Kaleida Health director of IT Infrastructure, said in the release. "We also liked the idea that LG thin clients let our medical professionals securely log in and access information and resources from one, protected data center."

The health care organization's experience with IGEL and LG has been very good, according to Conable.

"Overall, the endpoints have been very stable and provide a tremendous opportunity to standardize our employees' digital experience with the multiple vendors and the Windows OS issues we face today," Conable said.

By using the automated management of IGEL OS, Kaleida has reduced time spent updating Windows OS, which has improved efficiency, productivity and security while also freeing internal resources to focus on strategic projects and initiatives, according to the release.

Kaleida has 300 LG endpoints powered by IGEL OS — of which 50 are used remotely — but is adding an additional 1,500 IGEL OS licenses and LG endpoints, according to the release.

"IGEL OS and LG All-in-One thin clients have been selected as our endpoint technologies of choice as part of our five-year strategic plan," said Conable. "IGEL OS has improved the stability of our endpoints, enabled secure access to cloud workspaces for our clinicians and staff members, and streamlined Windows patching and management, which we estimate will lead to $2 million in savings for our organization over the next three years."

LG Electronics USA Business Solutions, based in Lincolnshire, Illinois, serves commercial display customers in the U.S. lodging and hospitality, digital signage, systems integration, healthcare, education, government and industrial markets.