News

InLighten launches customer check-in solution with digital signage integration

January 28, 2019

InLighten has launched its customer check-in solution called, here, which offers check-ins, mobile alerts, service reporting and integration with digital signage, according to a press release.

Customers can access the here check-in webpage on any interactive kiosk or tablet and enter their name and the purpose of their visit. They can also select to receive mobile notifications via text or email when a staff member is ready to assist them.

Customers can also check digital signage linked to the here system, which will display customer names in the order they'll be served.

Employees can also use the system to assign themselves to specific customers, and managers can generate reports to track the number of visitors, reason for visiting, wait times and productivity of individual staff members.

"All kinds of businesses are striving to meet consumer expectations for service that’s quick, convenient, responsive and tailored to them," Dan Synder, CEO, inLighten, said in the release. "Online enterprises have been leaders in this area, but it remains a challenge for the physical service environment. We created here., which features web-based technology, so that a higher level of service can occur in physical service environments for more satisfying — and profitable — customer experiences."