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Acquire launches 'Signage Monitor' software for digital signage networks
December 9, 2009
Acquire is now offering its Signage Monitor software as a standalone product; it previously has only existed as a built-in solution. Signage Monitor is designed to work with any Windows-based digital signage software.
The solution is comprised of three key components. The software Watchdog, a locally installed program, locks down the PC player, preventing any unwanted local or remote access to the digital sign. It continually monitors and logs any preconfigured trigger events or errors. In the event of a fault, an alert is sent and Watchdog attempts to recover the application by performing automatic remedial actions such as restarting the Windows operating system and/or restarting the PC. Watchdog is available as a stand-alone LITE version, which can be configured to send e-mail notifications to technicians or engineers.
Watchdog PRO is designed for digital signage network owners for whom remote access is essential. It enables remote administration and diagnostics and has an optional, fully featured support ‘ticketing' module. It also can provide SMS alerts.
The second component is the Remote Service Manager (RSM) which is installed remote from the PC players and enables support personnel to see an array of information about the digital signs in their networks. Graphical representations enable PC player-health appraisals to be made instantly, so that secure remote access can be carried out.
The final component is the PLUS! Network. It is the ‘glue' that binds the whole Signage Monitor solution together. The PLUS! Network is comprised of hosted secure servers which constantly maintain the integrity of a digital signage network, facilitating the back-up and storage of important data, and providing a secure tunnel by which technicians can remotely operate.
"Consistent with our strategy of offering both SaaS (Software as a Service) and Software plus Services solutions, we are providing customers with the choice of either a one-off small licence fee for Watchdog LITE or a complete remote administration solution for a small monthly fee," said Paul Mayer, sales and marketing manager for Acquire.
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