Elliot Maras is the editor of KioskMarketplace.com and FoodTruckOperator.com.
Display technology has advanced at such a fast pace that collaboration among solution providers has taken on a new level of importance. Innovations in display lighting, video enhancement, biometric identification, anonymous analytics, IoT sensors, AI and other specialties have opened new floodgates, but call for new partnerships
With smart city initiatives expanding, city planners are paying more attention to the capabilities of interactive kiosks and digital signage in public spaces, including major transportation hubs. These devices are improving quality of life, but cybersecurity and privacy concerns remain.
Interactive whiteboards are used for collaborative planning by businesses and organizations. And as collaborative work places have increased, interactive whiteboard technology is finding additional uses.
Given the customer benefits that kiosks and digital signage can deliver for retailers, the challenges that oftentimes accompany these deployments are an acceptable cost. That was the verdict of a pair of retail decision-makers who shared their experiences introducing kiosks and digital signage solutions during the ICX Summit in Dallas.
One of the highlights of this year's ICX Summit in Dallas was the wealth of innovation on display at the ICX Discovery Zone, where attendees received hands-on demonstrations of customer engagement technology.
5G promises to make it easier for businesses to access cloud technology, enabling faster development of both business and consumer services. Most digital kiosks, meanwhile, have yet to move from 3G to 4G networks.
Intelligent virtual assistants enable hotels to boost customer experience by allowing guests to interact with a 2D or 3D agent via digital signage, kiosks or smartphones.
Virtual reality and AI are starting to gain grounds in the hospitality industry. Customers are growing more comfortable with these technologies, which is in turn driving growth.
Digital signage represents one of the most promising technologies for kiosks. Yet the cost remains a prohibitive factor for many companies that potentially have much to gain by improving customer engagement via today's digital capabilities.
The expanding capabilities of digital signage, coupled with more economical software and equipment, are creating more opportunities for companies and organizations looking to engage consumers interactively in outdoor environments.
The kiosk industry recognizes the benefits biometric technology provides, but manufacturers are looking for improvements in reliability, integration with existing software, cost and user acceptance.
VR and AR will find a place in retail environments faster than in the homeowner market. But for this to happen, retailers need to add value.
Brick and mortar retailers implementing interactive ordering options for customers need the full support of their employees for the solutions to be successful. Achieving employee buy-in needs to be part of the project from the beginning, according to a panel that addressed this topic during the Interactive Customer Experience Summit.
A digital signage kiosk at Union Station recently showed porn during rush hour. This event occurred because the operating system was not properly locked down, according to an official.
A special report explores the growing interest by restaurants in self order kiosks. While determining return on investment poses challenges, the market is changing and restaurants must consider their options.
As digital signage content management systems have become more versatile, public locations are increasingly finding opportunities to deploy interactive kiosks to display community information and paid advertising. Tourism sites and urban centers in particular are offering highly versatile interactive kiosks.
Evolving kiosk technology has accelerated innovation, creating more opportunities for kiosks to facilitate tasks for businesses and organizations. Part 2 in this series explores examples of emerging applications.
Evolving technology and declining costs create opportunities for kiosks to serve more markets. Industry leaders are keeping a close eye on new verticals and applications in existing verticals.
Kiosk industry veteran Steve Latham, who played a key role in the development of the kiosk DVD rental industry, offers his assessment of digital media on kiosks, the impact of IoT technology on kiosks and new use cases for kiosks.
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