[WEBINAR] Scaling Your Business: How Soccer Express Grew 25% in 2017

[WEBINAR] Scaling Your Business: How Soccer Express Grew 25% in 2017Publication Type:
Webinar

Published / Updated:
Dec. 7, 2017
The largest volume soccer dealer in Canada was in a spot many companies wish they were in – a time of big growth. But its legacy, siloed systems were starting to weaken in the effort to support the business and it needed to optimize operations and revolutionize the customer experience.

Soccer Express, a British Columbia company founded in 1998, and which offers merchandise from global brands including Nike, Adidas and Puma, turned to NetSuite for a unified platform that would not only support its expanding business but provide needed headroom for future growth.

Since deploying the NetSuite solution Soccer Express has boosted revenue by 25 percent and is reaping more than a few rewards:
  • Optimized inventory management. With two distribution centers and four retail stores, Soccer Express now has real-time insight into inventory across its entire enterprise. It can tap inventory from across its stores to fulfill ecommerce orders as well as ship direct from suppliers.
  • Efficient order management. With a centralized order management system from all channels, Soccer Express can process orders faster, satisfy customers and lower operational costs. Orders that used to take six days to ship now go out in 24 hours or less.
  • Improved communication. Customers receive updates on every stage of their order from processing to shipping and delivery. Customer service is now standardized and employees across the company have access to all order information to help improve the customer experience.

“Adopting a single solution that seamlessly unifies ecommerce with back-end business systems has given us the ability to scale and improve processes,” said Andrew Veer, COO of Soccer Express. “By removing the burden of manual tasks, we’ve been able to take two employees previously dedicated to order entry and invoicing and move them to roles focused on better supporting our customers.”

In this webinar Veer shares more on how a unified cloud platform has revolutionized the customer experience and fueled explosive growth for his company. Download now. 
 

Meet the panelists

Andrew Veer
COO
Soccer Express Trading Corp.

Andrew Veer has 17 years experience in operations in sporting goods retail/wholesale industry. Since 2007, he has overseen all operations for Soccer Express Trading Corp.

Chris Benner
Senior Industry Principal
Retail
NetSuite

Chris Benner has worked in the Retail industry for over 24 years. He began his career at the Bombay Company in Fort Worth, TX, where he was the store systems manager for over 600 stores across the U.S. and Canada. Chris has been with NetSuite since 2015 as the senior industry principal for the retail industry.

Judy Mottl
Editor, RetailCustomerExperience.com
Networld Media Group

Judy Mottl is an experienced editor, writer, reporter and blogger who has worked for top media including AOL, InformationWeek and InternetNews. She’s written everything from breaking news to in-depth trends and has won awards on the local, state and national level for feature coverage and investigative journalism.

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