Webinar: The Connected Store - Integrating the customer experience with technology

 
Nov. 11, 2013

New technology has given retailers the ability to connect people with specific information to build value for both the seller and the buyer. This new level of customer experience utilizes data and intelligent systems. In the Connected Store, digital signs, tablets and kiosks are no longer stand-alone entities. Instead, they are part of an intelligent system that exchanges information between devices and the store’s IT network; providing greater customer engagement and a better customer experience. It also empowers sales staff to help customers make informed purchasing decisions.

In this session you will learn how:

  • NewsLink Group is using intelligent systems to create a connected store for The Shoppes at Ocean Drive in the Miami International Airport
  • The relationship between customers and retailers has changed
  • Intelligent systems are enabling retailers to view operational analytics, control in-store digital signs and run customized promotions for different stores or departments – all in real-time

 

Webinar Details
Jeff Collard

Presenter:
Jeff Collard
President
Omnivex Corporation

Jeff is the driving force behind the company’s sales and marketing activities and relationships with its business partners and holds a degree in Engineering from the University of Windsor.

Raymond J. Kayal, Jr.

Presenter:
Raymond J. Kayal, Jr.
CEO
NewsLink Group

Mr. Kayal is the President, Chief Executive Officer and Co-Owner of the NewsLink Group of Affiliated Entities, a Miami-based airport retail concessionaire established in 2004.

Eric Kamont

Presenter:
Eric Kamont
Retail Solutions Specialist
Microsoft

Eric has spent nearly a decade partnering with major retailers on developing and building solutions based on Microsoft technology. He currently specializes in building Intelligent Systems solutions that incorporate devices such as POS, kiosks, digital signage, and handhelds.

James Bickers

Moderator:
James Bickers
Senior Editor RetailCustomerExperience.com

James Bickers is the senior editor of Retail Customer Experience. He has written about technology and related issues for 20 years, for a wide range of national and international publications.


Topics: Audience Measurement , Customer Experience , Digital Merchandising , Interactive / Touchscreen , Software , Webinars



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