Webinar: Advanced Case Management in Customer Service - Productive Agents, Happy Customers

Sponsored by IBM SWG Industry Solutions
Type: Webinar
Overview | Register Now

We invite you to watch this webinar with Aberdeen Group to learn how case management helps companies empower their customer service representatives/ contact center agents with the right information at the right time to deliver personalized client interactions.

In this webinar you’ll learn:

  • How customer service needs to change to adapt to the ‘new normal’ 
  • The business value of case management in customer care 
  • Steps to improve key customer service measures through case management 
  • Role of case management in improving contact center agent productivity 

Available On-demand Speakers:

David Caldeira
Product Marketing Executive
IBM Enterprise Content Management

Omer Minkara
Research Analyst, Customer Experience & Service Management
Aberdeen Group