IVM improves monitoring and tracking of vending programs by providing vending management services for beverages and snacks as well as automated supply distribution solutions (supply vending) to hundreds of customers across thousands of locations worldwide. Its global customer base spans the education, retail, transportation, health, manufacturing, and hospitality industries and includes Facebook, Logitech, and Toyota. Products offered include supply vending machines, vending supply lockers, supply recycling, and vending kiosks.
Fluctuations in power were wreaking havoc on IVM’s business. Even the slightest fluctuation in power could shut down a supply vending machine, requiring a service technician to be dispatched to a customer location to reboot the system. Faced with the mounting costs of dispatching technicians to handle these service requests and the negative impact on customer satisfaction, IVM turned to Innovolt for a solution that could help it ensure the performance of its machines.
By embedding Innovolt into its supply vending machines, IVM has been able to:
Lower service calls by 80%
Increase supply vending machine uptime
Protect, optimize, and manage supply vending machinesglobally
Increase productivity and performance
Improve customer satisfaction and brand loyalty
Download this free case study from Innovolt to learn how they helped IVM ensure the performance of its machines.