New technology has given retailers the ability to connect people with specific information to build value for both the seller and the buyer. This new level of customer experience utilizes data and intelligent systems. In the Connected Store, digital signs, tablets and kiosks are no longer stand-alone entities. Instead, they are part of an intelligent system that exchanges information between devices and the store’s IT network; providing greater customer engagement and a better customer experience. It also empowers sales staff to help customers make informed purchasing decisions.
In this session you will learn how:
NewsLink Group is using intelligent systems to create a connected store for The Shoppes at Ocean Drive in the Miami International Airport
The relationship between customers and retailers has changed
Intelligent systems are enabling retailers to view operational analytics, control in-store digital signs and run customized promotions for different stores or departments – all in real-time
Presenter: Jeff Collard President Omnivex Corporation
Jeff is the driving force behind the company’s sales and marketing activities and relationships with its business partners and holds a degree in Engineering from the University of Windsor.
Presenter: Raymond J. Kayal, Jr. CEO NewsLink Group
Mr. Kayal is the President, Chief Executive Officer and Co-Owner of the NewsLink Group of Affiliated Entities, a Miami-based airport retail concessionaire established in 2004.
Presenter: Eric Kamont Retail Solutions Specialist Microsoft
Eric has spent nearly a decade partnering with major retailers on developing and building solutions based on Microsoft technology. He currently specializes in building Intelligent Systems solutions that incorporate devices such as POS, kiosks, digital signage, and handhelds.
Moderator: James Bickers Senior Editor RetailCustomerExperience.com
James Bickers is the senior editor of Retail Customer Experience. He has written about technology and related issues for 20 years, for a wide range of national and international publications.