UK video game retailer now playing digital signage

Jan. 20, 2016

BrightSign LLC, the global provider of digital signage media players, announced that U.K. video game retailer GAME has equipped its 320 stores with 1,300-plus BrightSign digital signage players in a project designed to enhance the customer experience, reduce costs and to allow GAME to respond immediately to market shifts. The installation was carried out by digital signage company Freehand, and the players were supplied by BrightSign distributor Pixels.

"As a gaming specialist retailer, we are committed to delivering the best, only-at-GAME, omnichannel shopping experience," GAME Marketing and Insight Director Fred Prego said in the announcement. "To serve and build our loyal community of gamers, we recognize that digital signage can play a key role as we continue to improve our ability to engage with our customers and offer the best possible experience and offers available. With our fast changing, market-leading deals, these signs play an integral part in customers' education and discovery of both physical and digital content.”

Freehand used a mixture of BrightSign XD232 and XD1032 networked media players. The XD232 features a video engine capable of dual full-HD 1920-by-1080, 50/60p video decoding and simultaneous content playback from local, networked and streaming sources. Its content support includes HTML5, 3D and upscaling of HD content to 4K. The BrightSign XD1032 offers all the capabilities of the XD232 and adds S/PDIF audio and, more importantly for GAME, extensive interactive options to captivate and engage customers with touchscreen capabilities, for example, the company said.

Mike Fabian, a director at Freehand, whose clients include other high-profile retail brands such as Selfridges, managed the installation and said, "BrightSign players provide a flexible and utterly reliable solution that is low cost and easy to work with. They serve as powerful endpoints for years on end without fail. BrightAuthor and the BrightSign Network make it easy to deliver new content to the players, schedule playback and update as required.”

Having installed the players, Freehand has a continuing collaborative role with GAME, which has a team of designers and animators who create and prepare content suitable for all audiences ready to publish to its stores by Freehand. The content is then assembled as a complete play list in BrightAuthor.

Freehand has licensed the BrightSign Network Enterprise Edition, giving it a private network that can host all the content for the 1,300 BrightSign media players owned by GAME as well as for other clients. All BrightSign players installed in GAME's stores and connected to the BSNEE are managed and updated with media remotely by Freehand.

Throughout the project, Freehand worked with long term partner and BrightSign distributor Pixels, which has sold and supported thousands of BrightSign media players and BrightSign Network subscriptions over the past several years, according to the announcement.

"Pixels adds value to BrightSign's products by writing program scripts for customers' unique applications," said Norman Garland, managing director of Pixels. "Specifically for the GAME project, we fitted all 1,320 players with the optional Wi-Fi module, which simplifies the installation process of all BrightSign players and removes the need for network cabling in each store."

Following a successful trial project in 50 outlets, 320 GAME stores are now equipped with a total of 1,320 BrightSign players driving Samsung screens of widths varying from 40 inches to 55 inches. Each store has a minimum of four screens. A display behind the counter plays up-to-date video content from the latest games, exclusive products, latest events and a wide range of other products and services available through GAME, while two screens positioned toward the front of the store highlight the special offers available on the PlayStation and Xbox. The fourth screen is deployed in the store window to attract footfall, display high-impact visuals and offer the very latest and most up-to-date offers and content available. Larger, flagship stores feature synchronized BrightSign-powered video walls.

Topics: Content Management, Customer Experience, Hardware, Media Players, Retail

Companies: BrightSign

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