SAN FRANCISCO, Calif. — Ecast, a provider of place-based media, has launched "Touch Points," a series of weekly podcast interviews exploring real-life deployments of customer centric solutions in various industries. The current series, delivered in partnership with the KioskCom Expo and Digital Signage Show, took place on the exhibit floor of the KioskCom Expo in Las Vegas last month and brought together thought leaders from retail, healthcare, consumer electronics and financial, discussing emerging trends, technologies and best practices for impacting the consumer experience. To listen, go to www.TouchPointsPodcast.com.
The first podcast features Kari Blankenship, retail systems manager of major outdoor sporting goods retailer Cabela's, who discusses the company's nationwide interactive kiosk deployment designed to enhance the customer experience by extending its online presence into its brick-and-mortar locations.
"From USPS veteran and leading retail consultant Margot Myers to Virgin Entertainment Group CIO Robert Fort, each speaker brings a wealth of knowledge and experience about the technology, ROI considerations and customer needs informing successful digital signage and self-service implementations," said Bob Cooney, vice president of business development and manufacturing, Ecast, who also co-hosts the interview series with digital signage veteran Dan Hagen.
Featured interviews from KioskCom 2009 include:
- Margot Myers, Platt Retail Institute
- Laura Davis-Taylor, Retail Media Consulting
- Robert Fort, Virigin Entertainment Group
- Frank Olea, Olea Systems
- Jason Dennis, Walsh Wireless
- David Drain, Digital Signage Association