Yorktel, a provider of video managed services, today announced the availability of its Yorktel VideoKiosk, a solution that the company said provides a secure means for customers to interact with remote service agents in real time.
VideoKiosks can be regionally distributed and placed at public locations as a means for customers to engage in live meetings with agents operating out of contact centers or other sites. Powered by Yorktel VideoCloud infrastructure, the VideoKiosk delivers HD video for enhanced collaboration and customer interaction, the announcement said.
"Nobody likes wasting time by waiting in long lines; Yorktel VideoKiosks will serve as an effective, immediate remedy by enabling first-contact resolution through remote agent interaction," said Greg Douglas, Yorktel vice president of business development for the public sector. "Through the power of visual communications, Yorktel VideoKiosk not only ensures that customers receive an expedient, high quality service experience, but also reduces the cost and logistical staffing expense of having agents onsite."
Yorktel VideoKiosks are currently available for federal government and public sector agencies, and will be offered to commercial, retail and other private businesses in Q4 2013.
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