X2O Media, a provider of visual communications software, today announced that its new X2O platform is now compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication solutions.
X2O allows businesses to display customized, real-time contact center information in 3D graphics and distribute it across multiple devices including digital signage displays, desktop PC, and mobile devices throughout an enterprise. In addition, real-time alerts can be sent to individuals or a group of contact center agents, ensuring important product and customer information reaches them quickly and with minimal interruption. The application is now compliance-tested by Avaya for compatibility with Avaya Call Management System.
"Integrating X2O with Avaya CMS is an ideal solution for call center management, allowing users to view data and receive alerts in real time on any display throughout the enterprise," said X2O Media President and CEO David Wilkins, in the announcement. "As a company we're continuously evaluating solutions that may integrate with our X2O platform to offer even more streamlined options for joint users."
Learn more about corporate communications digital signage.