Smashburger looks smashing with digital menu boards

Fast-growing fast casual burger chain Smashburger regularly smashes the status quo in its own restaurants. And it's looking smashing again with a new redesign including digital menu boards as a basic feature of the concept.

Smashburger CEO Dave Prokupek believes changing things up is one reason his chain has thrived since it launched five years ago. The better-burger franchise unveiled its redesign — its third in five years — when it opened its 200th unit in January in Denver. (See a slideshow of photos featuring the new design here.)

"When we started Smashburger we were committed to staying modern and relevant at every turn, in our recipes and in our design aesthetics," Prokupek said. "This new design is part of that commitment, with high-tech digital menu boards and localized art and storytelling graphics that we believe bring the Smashburger brand and experience alive for guests in the restaurants. We believe evolution is vital in the restaurant industry order to stay at the cutting edge of the industry and relevant and interesting to our guests."

The new design will serve as a template for all future openings, said Prokupek, who has plans to open 60 to 70 units this year. The updated décor also features softer lighting, earthy materials and brighter colors that offer a more contemporary feel. Each restaurant, however, will remain a little different from the next, because the chain will continue in its tradition of developing a local burger that incorporates the favorite ingredients and taste profiles of each region.


Story continues below...
Retail Customer Experience Executive Summit

Retail Customer Experience Executive Summit 
August 13-14, 2013 | Hard Rock Hotel | San Diego
Join us for one and a half days of intensive education on how to give your customers an experience that ROCKS! Advance registration only $295 until May 31. Save $100. Register now.

"With this new design we are able to carry that local feel and unique energy through to the décor in the restaurant as well," Prokupek said. "We are also telling the story of the Smashburger experience by scattering the key brand attributes throughout the restaurant, with words like 'juicy,' 'delicious' and 'smashed to order,' shared tastefully across the restaurant."

Design features
Some of the guiding principles leading the new design make it simple, natural, comfortable, but modern and relevant for all occasions, said Tom Ryan, founder of Smashburger.

"It's important that we strike the right tone in our design that makes us a place where young families with small kids can come and feel comfortable, yet also a place where couples can on a date before heading to the movies and enjoy a craft beer and a burger pairing," he said. "We have our pulse on how people want to dine. They are looking for a modern, contemporary dining experience. Our décor was designed with this in mind."

Some of the enhancements to the interior design include softer lighting, high-tech digital menu boards, exposed wood plank ceiling rafters, stainless steel table trims, localized graphics and art, and a variety of new elements to improve the overall experience for the guests, Ryan said.

The Smashburger brand comes alive with storytelling in the graphics from the etched glass that details the attributes of those burgers — "fresh," "juicy," "delicious" and "smashed to order" — to the mosaic of photography which spotlights local landmarks, he said. In Colorado, for example, those include the Denver Skyline, the Rocky Mountains, Coors Field and an image of a skier, each depicting a different component of the Colorado lifestyle.

"Highlighting each local market is consistent with the approach Smashburger carries through on its menu with localized recipes created to reflect the local taste profiles," Ryan said. "It was important that the interior of our restaurants reflect the quality and variety of our great tasting burgers. Now there is great energy around both our food and our store's design."

The new design, Prokupek said, is simply a way for the brand to stand out from competition.

"As we look to the future to be just as successful as the last five years, it is critical that we continue differentiating ourselves a with a restaurant design that sets us apart in the same way that our food does," he said. "The enhanced look and feel of our restaurants now allows us to compete more directly with casual dining options. It opens Smashburger up to a wider audience of consumers, particularly in the dinner segment."

Read more about restaurant design.

Related Content

User Comments – Give us your opinion!
Products & Services

CradlePoint Mission-Critical Mobile Broadband Router

http://global.networldalliance.com/new/images/products/5797.png

5797/CradlePoint-Mission-Critical-Mobile-Broadband-Router

FWD42B2TOUCH - 42” Touch Screen w/ LED Backlight 500 CD/M2

http://global.networldalliance.com/new/images/products/5857.png

5857/FWD42B2TOUCH-42-Touch-Screen-w-LED-Backlight-500-CD-M2

Comprehensive Services & Partner Resources

http://global.networldalliance.com/new/images/products/Services100.gif

124/Comprehensive-Services-Partner-Resources

RFID & Customer Driven Smart Shelves

http://global.networldalliance.com/new/images/products/RFIDnanoShelf_100.gif

123/RFID-Customer-Driven-Smart-Shelves

Custom Branded Bezels

http://global.networldalliance.com/new/images/products/4178.png

4178/Custom-Branded-Bezels

Flat Panel Carts & Stands

http://global.networldalliance.com/new/images/products/2658.png

2658/Flat-Panel-Carts-Stands

HP Digital Signage Features

http://global.networldalliance.com/new/images/products/5497.png

5497/HP-Digital-Signage-Features

LG M4225CCBA - 42" class (42.0" measured diagonally)

http://global.networldalliance.com/new/images/products/4312.png

4312/LG-M4225CCBA-42-class-42-0-measured-diagonally

NAVORI QL PLAYER GPS DATA TRIGGER

http://global.networldalliance.com/new/images/products/5905.png

5905/NAVORI-QL-PLAYER-GPS-DATA-TRIGGER

UMD: Universal Mountable Digital Display

http://global.networldalliance.com/new/images/products/danica_2.jpg

3945/UMD-Universal-Mountable-Digital-Display

Retail Customer Experience Executive Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.